Coronavirus (COVID-19) Response and Resources

Telligen is monitoring COVID-19 and information provided by national and state resources to share with providers, partners, and stakeholders that we work with. We want to help you stay informed with Telligen events focused on COVID-19, important news and updates from the Centers for Medicare & Medicaid Services (CMS) and the Centers for Disease Control and Prevention (CDC) along with recommendations from state public health departments for the safety of our communities.

COVID-19 Vaccine Resources:

  • COVID-19 Vaccine Toolkit for All Provider Types and Patients – This toolkit has been developed with resources from the CDC and other sources to help build COVID-19 vaccine confidence among healthcare workers and people with Medicare. 
  • COVID-19 Vaccine Education Resource – Resource document for Long-Term Care staff and residents.
  • COVID-19 Vaccine Facts (Available in English and Spanish) – A short video provided by the Aurora Health Alliance that supplies facts about the COVID-19 Vaccines.
  • State Strategies for Ongoing Post-Acute and Long-Term Care Resident and Staff COVID-19 Vaccination. This document outlines strategies for continued vaccination of COVID-19 in long-term care settings.
  • COVID-19 Vaccination Communication Toolkit for Community-Based Organizations – The Centers for Disease Control and Prevention (CDC) created this toolkit for Community-Based Organizations to help build confidence in this important new vaccine. The toolkit will help Community-Based Organizations educate community members about COVID-19 vaccines, raise awareness about the benefits of vaccination, and address common questions and concerns. It contains a variety of free resources such as posters/flyers, newsletter content, vaccination sticker templates, and more.
  • COVID-19 Vaccination Communication Toolkit – Medical centers, clinics, and clinicians can use or adapt these ready-made materials to build confidence about COVID-19 vaccination among healthcare teams and staff. This toolkit also provides resources that can be used to educate patients and answer questions about the vaccines.
  • Best Practices on Vaccine Storage and Handling – An Addendum with best practices and other resources has been added to CDC’s Vaccine Storage and Handling Toolkit to assist COVID-19 vaccination providers with proper storage and handling of COVID-19 vaccines and aims to help providers meet the requirements of the COVID-19 Vaccination Program Provider Agreement. The Addendum will be updated with specific information for each COVID-19 product. You may sign up for email updates anytime the toolkit is updated.
  • COVID-19 Vaccine Training Module for HCP – A new web-on-demand module, COVID-19 Vaccine Training Module for Healthcare Providers, is now available for healthcare providers who will be administering COVID-19 vaccine. The training includes information about COVID-19 vaccine emergency use authorizations, vaccine safety, and general information about vaccine storage, handling, administration, and reporting.

Additional CDC materials about the vaccine recommendation process, vaccine safety, and the Pharmacy Partnership for Long-Term Care Program:

Telligen events:



Information from state public health departments:

Website resources:

CDC Clinician Hotline:

  • 24/7 Hotline Answered by Clinicians (770) 488-7100

National Suicide Prevention Hotline:

COVID-19 is having an enduring impact on behavioral health, with stay-at-home orders and physical distancing contributing to loneliness and, for many, a sense of hopelessness. Moving suicide prevention forward during the pandemic is essential. Recent policy developments are already underway, including proposed legislation to transition the National Suicide Prevention Lifeline from its 1-800-273-8255 number to an easy-to-remember, three-digit number (9-8-8) and include mental health crisis response.






General Inquiries

Registration for Telligen QI Connect™ is now open! Please email a Telligen quality improvement advisor or call Telligen to learn more.

Upcoming Events

  1. Root Cause Analysis Training

    December 7 @ 10:30 am - 11:15 am CST
  2. Anemia Management: Reducing Blood Transfusion Rates

    December 8 @ 9:00 am - 10:00 am CST
  3. Plan-Do-Study-Act (PDSA) Training

    December 8 @ 11:00 am - 12:00 pm CST
  4. QPP Multi-State Office Hour Session

    December 13 @ 1:00 pm - 2:00 pm CST
  5. Root Cause Analysis Training

    December 14 @ 10:30 am - 11:15 am CST

Recent Events

To access recent events, click here.