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Triggering Staff Reliability

June 26 @ 1:00 pm - 2:00 pm CDT

Join Telligen as long-time licensed nursing home administrator David Farrell offers his insights and stories of his experiences leading transformational change in struggling inner-city nursing homes.  David presents a person-centered approach to leadership that offers practical strategies that engage the staff, improve care and reduce staff absenteeism.  Bundles of effective changes will be highlighted.  You’ll be inspired by his personal journal that highlights specific examples of changes that helped to trigger staff reliability.


  • Discover how specific bundles of management practices generate positive staff, resident and organizational outcomes.
  • Identify concrete strategies for reducing employee absenteeism.
  • Explore how evidence-based leadership practices – rounds, notes and community meetings.

Nursing home administrators, directors of nursing, human resources staff, social services staff and other department leaders.

David Farrell, MSW, LNHA, vice president subacute services, Telecare Corporation

David Farrell is a licensed nursing home administrator who has spent his entire career in the long-term care profession. He started as a certified nursing assistant in order to earn extra money while attending college. That experience inspired him to pursue a master’s in social work with a concentration in gerontology and administration from Boston College. In the 32 years he served as a nursing home administrator and regional director of operations, David consistently implemented patient-centered care using quality improvement practices. He is a published author of numerous articles and the co-author of two books on healthcare leadership.

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June 26
1:00 pm - 2:00 pm
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Anita Adamo

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The Centers for Medicare and Medicaid Services (CMS) has delayed the start of the next QIN-QIO project cycle until the fall of 2019. For general inquiries during our pause in service, please contact:


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