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Using a Positive Approach to Care

June 24 @ 12:30 pm - 1:30 pm CDT

Caregivers often struggle with how to interact and communicate when the individual is repeatedly asking the same questions or telling the same stories, accusing others of stealing items that they themselves have hidden, making rude or inappropriate comments, calling people names or using profanity. Because the behavior can change from one moment or day to the next and can vary widely between individuals, it may seem like the person living with dementia is deliberately choosing his or her behavior. The goal of this session is to help caregivers manage their own behaviors for improved outcomes and interactions. This session will also provide participants with strategies and methods to help people with dementia that recognize losses and use retained abilities to promote positive outcomes in interactions. Emphasis will be placed on helping participants to approach people with dementia safely and consistently, to provide verbal support and responses that reduce distress and to improve social engagement.


  • Identify the important role that words and actions play in the behavior and responses
    of people living with dementia.
  • Describe several of the critical factors for optimizing positive interactions.
  • Identify techniques that improve the potential for successful communication.
  • Demonstrate use of positive communication strategies in interactions.

Nursing home administrators, directors of nursing, human resources staff, social services staff and other department leaders.

Teepa Snow

Teepa Snow is one of the world’s leading advocates and educators for anyone living with dementia. As an occupational therapist with more than 40 years of clinical and academic experience, she is known in the long-term care world for developing the GEMS® dementia classification model and the Positive Approach® to Care training strategies. As the Education Director of Eastern North Carolina’s Alzheimer’s Association, she helped to create the nation’s award-winning Accepting the Challenge: Providing the Best Care for People with Dementia DVD. Her company, Positive Approach® to Care (PAC) provides online and in-person services, training, and products to professionals, family members, the lay public and people living with brain changes internationally.

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June 24
12:30 pm - 1:30 pm
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Anita Adamo

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The Centers for Medicare and Medicaid Services (CMS) has delayed the start of the next QIN-QIO project cycle until the fall of 2019. For general inquiries during our pause in service, please contact:


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