Patient and Family Engagement

Telligen creates partnerships with patient advisors in Colorado, Illinois, Iowa and Oklahoma. These advisors help us keep patients at the heart of our work to improve healthcare quality. Patient advisors include people with Medicare, their families, caregivers and advocates. By sharing their healthcare experiences with us, patient advisors empower Telligen and its partners to improve healthcare quality and value for all.


At Telligen, we believe healthcare consumers, patients and families are partners in quality improvement. The Telligen QI Connect™ beneficiary and family advisory council (BFAC) members help us work with healthcare providers to deliver better patient-centered care across Colorado, Illinois, Iowa and Oklahoma.

The role of a BFAC advisor includes:

  • Sharing personal stories and experiences navigating the healthcare system.
  • Providing feedback and ideas to improve the Medicare care experience.
  • Sharing ideas to engage patients and families in their healthcare.
  • Making sure our materials are written in plain language and cover what people need to know.

Telligen BFAC Advisors



As a pharmacist, patient-centered care has been Richard Michael’s professional focus. As an advisor for the Telligen Beneficiary Advisory Council (BFAC), he continues to advocate for patients.

Read more about Richard and his work with Telligen in this month’s Meet Your Advisor.

If you are interested in joining the Telligen QIN Beneficiary and Family Advisory Council (BFAC) or would like to know more, we invite you to download, complete and return the application below.

Fact Sheet


Contact Information

Risa Hayes

Temaka Williams