Medicare Beneficiaries Now Receive No-Cost Help from Patient Navigators

As a person with Medicare, understanding your doctor and making your way through difficult medical systems and treatments can be very overwhelming. KEPRO’s Patient Navigation program can help you be a partner in and take control of your own health. KEPRO’s Patient Navigators can work 1-on-1 with you to:

  • Help coordinate care
  • Offer tips on how to manage medications
  • Help better understand a diagnosis or treatment plan
  • Provide resources and information to help patients understand, treat, and prevent diseases
  • Help improve quality of life
  • And more!

The following is an example of how the Patient Navigation program works. A Medicare beneficiary was discharged from a rehabilitation facility under the care of his wife after a brain bleed. His wife was concerned about transporting him to his doctor’s office and needing additional medical equipment. KEPRO’s Patient Navigator was able to help the wife coordinate transportation for the doctor’s appointment and arrange for the necessary medical equipment for their home. The Patient Navigator followed and assisted the beneficiary for 32 days to make sure his needs were met and that he was progressing well with the home health agency.

KEPRO’s Patient Navigation program is available for people with Original Medicare. This program is part of your benefits from Medicare and is offered at no cost to you. Contact KEPRO today for your Patient Navigation needs. For more information about KEPRO’s Patient Navigation program, please visit

KEPRO is the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) in Colorado, Illinois, and Iowa and works to improve healthcare services and protect your Medicare rights. KEPRO offers information and assistance to people with Medicare, families, and caregivers regarding quality of care complaints, discharge appeals, Immediate Advocacy, and Patient Navigation. KEPRO’s assistance is free for people with Medicare.

Media Contacts

Lisa Jacobs
Communications Lead

Lyndsay Fluharty
Communications Lead

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