Telligen QI Connect™ Events Archive

 Post-Acute Care Collaborative: Your Role Today in Safer Care Transitions

Post-acute care transitions play a critical role in the next steps for COVID-19 care and infection prevention. Whether discharged from a hospital, social distancing at home (sheltering-in-place), or returning to a nursing home facility there are still so many unanswered questions about how to care for and support patients and families during this challenging time.

Our Post-Acute Care Collaborative Office Hours will feature COVID-19 and Infection Prevention speakers from across the care continuum including subject matter experts, local stakeholders, and partners from your state. Listed below are the previous Post-Acute Care Collaborative Office Hours:

COVID-19 in Long Term Care (LTC) Office Hours
April 23, 2020

Event Description: The topic focus for the April 23 COVID-19 in LTC Office Hours was telehealth. Dr. Christine LaRocca presented an overview of telehealth and Dr. Dheeraj Mahajan shared his experience using telehealth in Illinois nursing homes. Attendees had the opportunity to ask questions and hear responses from a panel that in addition to Dr. Mahajan, included staff from Evenglow Lodge, an Illinois nursing home using telehealth. The panel included Mark Hovren the administrator, Sheila Simons the director of nursing and Shelah Gaston the clinical coordinator from Evenglow Lodge.

COVID-19 in Long Term Care (LTC) Office Hours
May 7, 2020

Event Description: This interactive session will feature two guest speakers, Administrator Michelle Hart-Carlson, and Clinical Nurse Specialist and Infection Preventionist Stacy Strait, from Oak Trace, a LifeSpace Community in Downers Grove, Illinois. Stacy Strait is the recipient of the 2019 NADONA Antibiotic Stewardship Best Practice Leader Award. They will share their approaches to implementing CDC and CMS guidance for COVID-19 and the lessons they’ve learned. The discussion will include their approach for communicating with residents, families and staff, as well as their infection prevention strategies, including creative PPE optimization. The session will close with the Telligen team providing an overview of the recently released CMS QSO-20-28 NH Memo, Nursing Home Five Star Quality Rating System updates, Nursing Home Staff Counts, and Frequently Asked Questions.

COVID-19 in Long Term Care (LTC) Office Hours
May 28, 2020

Event Description: We are pleased to announce that Dr. Nimale Stone from the CDC will be presenting for Telligen’s interactive LTC Office Hours. Dr. Stone is the Team Lead for Long-term Care for the Prevention and Response Branch within CDC’s Division of Healthcare Quality Promotion. She is a Board-certified infectious disease physician with over 10 years of experience developing surveillance and quality improvement projects to track and prevent infections and antibiotic resistant pathogens in post-acute and long-term care settings. In her role at CDC, Dr. Stone oversees the development of guidance, educational resources, and implementation tools to support infection prevention and antibiotic stewardship activities in nursing homes. Currently, she supports the teams developing and implementing CDC guidance and educational resources to support nursing homes and assisted living facilities preparing for and responding to COVID-19. 

COVID-19 in Long Term Care (LTC) Office Hours with IHI’s Dr. Alice Bonner
June 18, 2020

Event Description: We are pleased to announce that Alice Bonner, PhD. from the Institute for Healthcare Improvement (IHI) will be presenting for Telligen’s interactive LTC Office Hours on June 18th, 1pm MST. Dr. Bonner has been a geriatric nurse practitioner caring for older adults and their families for over 30 years. She is currently Adjunct Faculty and Director of Strategic Partnerships for the CAPABLE Program at the Johns Hopkins University School of Nursing and Senior Advisor for Aging at the Institute for Healthcare Improvement (IHI). Please join us to learn about Age Friendly Health Systems, an initiative of The John A. Hartford Foundation and the Institute for Healthcare Improvement (IHI), in partnership with the American Hospital Association (AHA) and the Catholic Health Association of the United States (CHA). Dr. Bonner will share how you can incorporate the evidence-based Age-Friendly Health System framework into your organization as it relates to the COVID-19 pandemic. She will also describe the weekday National Nursing Home Huddles – all are welcome to join!

Self-Care and Leadership in Crisis-We Are All Human
June 23, 2020

Anyone else having weird dreams? In this interactive session, Dr. Watson will discuss the importance of recognizing that we are not only living through our own personal hardships related to the pandemic, but as clinicians in the center of the storm, we are experiencing double trauma. This has profound effects on our wellbeing and can trigger reactions of fear and helplessness. She will discuss a paradigm for working with these difficult emotions, offer specific tips and provide ample time for us to share our frontline experiences so that we can support each other. Empathy for and attunement to our comrades is the antidote to trauma.

Webinar Recording, PowerPoint, and Transcript


MAC Learning Series: Taking Your Chronic Disease Prevention and Management to the Next Level

This four-part learning series reviews on Medicare’s billable chronic care services, including telehealth. During these calls participants will hear from Medicare Administrative Contractors (MACs) on Medicare’s reimbursement for preventative services. The focus is on practices that are caring for patients who have diabetes, chronic kidney disease, and/or cardiovascular disease.

  • Session 1: Preventive Visits Covered by Medicare (4/22/2020)
  • Session 2: Diabetes Management, Screening and Preventive Services Covered by Medicare (5/13/2020)
    • This course provided the most current information related to Medicare diabetes management, screening, and preventive visits. Nathan Kennedy with National Government Services discussed the components of the Diabetes Self-Management Training (DSMT), Medicare Diabetes Prevention Program (MDPP), and Medical Nutrition Therapy (MNT). Links to CMS resources were provided in addition to responses to frequently asked questions.
    • PowerPoint Presentation, Speaker Biography, Webinar Recording, and Transcript
  • Session 3: Cardiovascular Screening Services Covered by Medicare (5/28/20)
    • Medicare provides reimbursement for many services to assist providers in screening their patients for cardiovascular disease. There are lab tests, counseling services for tobacco use, and intensive behavior therapy for cardiovascular disease and obesity. This course provided information about the Medicare rules and regulations concerning these services including coverage requirements, frequency, and appropriate providers. Take advantage of this education to assist your patients in reducing their risk for cardiovascular disease. Links to CMS resources were provided in addition to responses to frequently asked questions.
    • PowerPoint Presentation, Speaker Biography, Webinar Recording, Transcript, Resource Handout, and Learning Series Q&A’s 
  • Session 4: Chronic Kidney Disease Prevention Services Covered by Medicare (6/11/20)


Telehealth during COVID-19: Ensuring Reimbursement Webinar

The Centers for Medicare & Medicaid Services (CMS) and other payers are expanding the telehealth benefit on A TEMPORARY AND EMERGENCY BASIS UNDER THE 1135 WAIVER.

Telehealth refers to the exchange of medical information from one site to another through electronic communication to improve patient’s heath. Telligen, the Quality Innovation Network-Quality Improvement Organization (QIN-QIO) for Colorado, Iowa, Illinois, and Oklahoma, in partnership with the University of Colorado Practice Innovation Program, hosted a Webinar and question and answer session during which our expert speakers provided an overview of the CMS waiver 1135 rules as well as recommendations for coding and documentation for use of telehealth during COVID-19, so that patients can be cared for without leaving the safety of their homes.

COVID-19 in LTC Office Hours: COVID-19 in Geriatrics and Long Term Care Webinar
April 9, 2020

This interactive Office Hours session featured special guest speakers, Dr. Joseph G. Ouslander and Dr. William Russell. Dr. Ouslander recently published a COVID-19 special article and editorial in the Journal of the American Geriatrics Society. He and Dr. Russell reviewed these publications and shared key updates, actionable guidance, and resources to assist long-term care providers in their COVID-19 prevention and preparedness efforts.

Dr. Ouslander’s distinguished career and lifelong achievements in clinical geriatrics include the creation and dissemination of Interventions to Reduce Acute Care Transfers (INTERACT), a quality improvement program that assists long-term and post-acute care organizations in improving care and reducing unnecessary hospitalizations and their related complications and costs.

Dr. Russell is an internist and geriatrician focused on value-based care for seniors in the ambulatory setting. He serves as the medical lead for Conviva Care Centers in Palm Beach County Florida, responsible for the care of over 25,000 older patients. He was a technical lead at the Office of the National Coordinator for Health IT for the Transitions of Care Challenge Grants.

Sepsis Prevention: A Three Part Series

Sepsis Prevention: This three part series is designed to give you and your team the tools you need to improve the overall care and safety of your clients and your facility’s readmission rates. Sepsis is preventable, but continues to be a major cause for readmissions to hospitals and can have devastating effects on your clients.


General Inquiries

Registration for Telligen QI Connect™ is now open! Please email a Telligen quality improvement advisor or call Telligen to learn more.