Telligen QI Connect™ Events Archive
Statewide Community Connect Calls (April 2020)
COVID-19 in Long-Term Care (LTC) Office Hour: Nursing Homes Take Control of Your Immunization Process (March 25, 2021)
Nursing homes have control over influenza and pneumonia immunization practices, even during COVID-19. Effective infection prevention and control practices are essential and must include strong immunization processes, documentation and education. Nursing homes can strengthen the immunization element of their infection prevention programs and improve publicly reported quality measures.
This LTC Office Hours featured a panel of nursing homes whose performance in the quality measures for pneumonia and influenza exceeds the national average. These nursing homes shared their strategies and processes to promote vaccine uptake among residents as well as shared tips to appropriate MDS coding.
Sharing Evidence-Based Practices through the COVID-19 Pandemic: Chronic Disease Self-Management, Pain Management and Care Transitions Learning Series
Part 1: Highlighting the Role of Pharmacy in Care Transitions During COVID-19 (March 24, 2021)
Dr. Danielle Fixen, PharmD, BCGP, BCPS from the University of Colorado Anschutz Medical Campus and Skaggs School of Pharmacy and Pharmaceutical Sciences presented the in the first learning session within the Sharing Best Practices through the COVID-19 Pandemic: Chronic Disease Self-Management, Pain Management, and Care Transitions Learning series. Learning objectives included:
- Discussing how COVID-19 is impacting adverse drug events and the important role medication reconciliation plays in transitions of care.
- Identifying data elements to communicate at the time of care transitions to ensure optimal chronic disease management, pain management, and completion of COVID-19 vaccine series.
- Recognizing opportunities for the inclusion of Pharmacists in the multidisciplinary care transitions team approach
Part 2: Applying Evidence-Based Guidelines for the Management of Chronic Pain (April 7, 2021)
Dr. Jaswinder “Jas” Legha, Medical Officer on the Clinical Practice Team in the Division of Overdose Prevention at the Centers for Disease Control and Prevention (CDC), presented at our second learning session as a part of our Sharing Best Practices through the COVID-19 Pandemic: Chronic Disease Self-Management, Pain Management and Care Transitions Learning Collaborative series. Dr. Legha discussed the impact of opioid overdose and deaths during the COVID-19 pandemic. Telligen’s Medical Director, Dr. Jane Brock joined Dr. Legha in this discussion. Learning objectives included:
- Using guideline recommendations for the management of chronic pain, including the use of opioid and nonopioid therapies and nonpharmacologic interventions
- Identifying criteria for an opioid use disorder diagnoses and outline appropriate treatment options
- Assessing the changes and impact to care delivery and patient/resident management during social isolation and considerations for those suffering from chronic pain during the COVID-19 pandemic
- Recognizing the safety of prescribing and harm reduction associated with opioids, including opioid use disorder (OUD) and overdose
Dr. Legha completed her residency in internal medicine-primary care at NYU/Bellevue Hospital. From 2003 to 2019, she worked in various clinical settings at Bellevue Hospital, including a primary care clinic for “high utilizer,” frequently hospitalized, undomiciled people; Bellevue’s World Trade Center Environmental Health Center for 9/11 survivors; and on Bellevue’s psychiatric inpatient ward as a medical consultant.
Part 3: Promising Practices to Improve Outcomes for People with Cardiovascular Disease and Diabetes (April 21, 2021)
Teri Hernandez, PhD, RN, Associate Dean for Research and Scholarship in the College of Nursing with a secondary appointment in the Department of Medicine, Division of Endocrinology, Metabolism and Diabetes at the University of Colorado and Katherine Overton, Senior Quality Systems Program Manager from the American Heart Association presented during this learning session.
According to the American Heart Association and the American Diabetes Association cardiovascular disease is the leading cause of death for people living with type 2 diabetes. The presenters reviewed tools and programs for supporting the implementation of evidence-based best practices for screening and managing of these chronic conditions.
Following this event, participants were able to:
- Apply screening tools that identify individuals at risk for diabetes (DM) and/or cardiovascular disease (CVD)
- Discuss the importance of lifestyle management for diabetes and cardiovascular control for individuals with DM and CVD
Statewide Community Connect Meetings (March 2021)
Vaccinations are Underway – What Next? (February 11, 2021)
Dr. Renee Marquardt, Chief Medical Officer for the Colorado Department of Human Services (CDHS), was the speaker for Telligen’s LTC Office Hour, Vaccinations are Underway – What Next? Although most if not all LTC facilities are well on the way to vaccinating residents and staff, many are tackling barriers to vaccine confidence and updating infection prevention and control programs. Dr. Marquardt shared best practices, lessons learned, and strategies to maximize vaccination rates for both residents and staff.
Dr. Marquardt oversees pandemic management for CDHS’s nineteen facilities, including Colorado’s five Veterans Community Living Centers. She is currently one of the lead members of the Governor’s Residential Care Strike Team.
Statewide Community Connect Meetings (February 2021)
COVID-19 Vaccine: Reasons Not to be Afraid (February 2, 2021)
Dr. Anuj Mehta, Assistant Professor of Medicine with Denver Health and Hospital Authority, discussed why some healthcare providers and patients are vaccine hesitant and provided answers to the following questions:
- How does immunity work?
- What are mRNA vaccines, and should I trust them?
- What is the current data on safety and efficacy of the COVID-19 vaccine?
Dr. Mehta is a fellowship trained, board-certified pulmonary-critical care specialist. He holds adjunct appointments at National Jewish Health and the University of Colorado and serves as the Chair of the Governor’s Expert Emergency Epidemic Response Committee (GEEERC) on Vaccine Allocation.
Registration is required to attend this event.
Understanding COVID-19 Vaccine and Monoclonal Antibodies Therapy Billing (January 28, 2021)
Join us for a 90-minute learning session on Understanding COVID-19 Vaccine and Monoclonal Antibodies Therapy Billing . You will hear from the Medicare Administrative Contractors (MACs) for Colorado, Illinois, Iowa, and Oklahoma, who will discuss:
- Enrolling in Medicare to bill for COVID-19 vaccine administrations
- Billing for the COVID-19 vaccine
- Patient communication strategies around the COVID-19 vaccine
- Billing and payment for monoclonal antibodies therapies
Webinar presentation & resources:
- Resource Guide: Understanding COVID-19 Vaccine and Monoclonal Antibodies Therapy Billing
- Three Ways to Avoid COVID-19 Vaccine Scams
- Keep Calm and Avoid Coronavirus Scams
- Coverage of Monoclonal Antibody Products to Treat COVID-19
- Event Summary Podcast
Training, Training and More Training: CMS Scenario Based Targeted COVID-19 Training – The Return on Investment (January 28, 2021)
All CMS certified nursing home frontline staff and managers are expected to complete the COVID-19 trainings for nursing homes that is appropriate for their role. Is your facility struggling to achieve this? Do you wonder what the return is on the amount of time frontline staff and managers invest to complete these trainings? This LTC Office Hours discussed the return on investment realized by representatives from nursing homes who have completed the CMS Scenario Based Targeted COVID-19 Training.
Colorado Community CONNECT Meeting (January 19, 2021)
COVID-19 has shown how important community is and the critical role it has in overcoming challenges, sharing resources and working together. As a leader in bringing communities together, Telligen QI Connect™ hosts Community Connect Calls monthly to share experiences, tools, ideas and challenges.
The goal of these calls is to meet our communities where you are and provide opportunities for you to share in free-flowing and creative ways with other peers who are experiencing similar challenges or issues. Let us be the trusted partner you lean on for resources, education, and technical assistance to help ease some of the burdens you’re facing daily. The topic of January’s meeting was “What Matters to You.”
How Telligen QI Connect™ Partners are Addressing Social Isolation – Ideas and Opportunities You Can Bring to Your Community (January 12, 2021)
Research shows that social isolation causes real harm to not only our mental well-being, but also our physical heath, resulting in depression, anxiety, psychosis, , cardiovascular disease, stroke, cognitive decline, and higher risks of premature mortality. Older adults, especially those in long-term care, have been especially impacted.
In addition to summarizing the great ideas that you, our Telligen QI Connect™ partners, shared for addressing social isolation in the December Community Connect statewide meetings, this interactive event highlighted two programs targeted to address social isolation Hug Tunnel events and CircleTalk™.
Statewide Community CONNECT Meetings (December 2020)
COVID-19 has shown how important community is and the critical role it has in overcoming challenges, sharing resources and working together. As a leader in bringing communities together, Telligen QI Connect™ hosted Community Connect Calls in December to share experiences, tools, ideas and challenges.
The goal of these calls is to meet our communities where you are and provide opportunities for you to share in free-flowing and creative ways with other peers who are experiencing similar challenges or issues.
COVID-19 in LTC Office Hour: Where Are We Now? (December 10, 2020)
Nursing homes are on the front-line in the fight against COVID-19, and the Telligen QI Connect™ Nursing Home Team is here to support you. Listen to this office hours event featuring current hot topics: the CMS COVID-19 training program, flu and COVID-19 vaccinations, NHSN support, the redesign of Nursing Home Compare, and nursing home visitation. During this interactive session, our special guests include two family members who will share their personal experience of how COVID-19 has impacted visitation with their loved one.
COVID-19 in LTC Office Hours: COVID-19 Fatigue Got You Down? (November 19, 2020)
Dr. Lea Watson, a board-certified adult and geriatric psychiatrist, presented for Telligen’s interactive LTC Office hours on November 19, 2020 addressing COVID-19 Fatigue. The presentation “COVID, Resilience and Gratitude” discussed the importance of recognizing COVID “fatigue” and how to manage the chronic stress it has caused. The antidote is mindful awareness, resilience training and gratitude for the good that is always present. Listen to the recording learn these strategies with staff, colleagues, and friends.
National Council for Behavioral Health Motivational Interviewing (October 22, 2020)
COVID-19 in LTC Office Hours: New Testing Requirements in Nursing Homes and Labs with CDC’s Dr. Nimalie Stone (October 15, 2020)
Dr. Nimalie Stone from the CDC presented for Telligen’s interactive LTC Office Hours on Thursday, October 15th, and reviewed the current CMS guidance related to testing requirements for nursing homes and clinical laboratories. Dr. Stone and participants shared best practices to achieve success with these requirements in order to prevent the spread of COVID-19 to nursing home residents and front line staff.
COVID-19 in LTC Office Hours: COVID-19 Required Data discussion with State Health Department’s HAI Experts (September 3, 2020)
Healthcare Associated Infection (HAI) experts from Colorado, Iowa, Illinois, and Oklahoma’s public health departments presented information about the reporting of COVID-19, how data is used and shared their experiences with COVID-19 in nursing homes. Nursing homes are on the front-line in the fight against COVID-19, and Telligen is supporting nursing home teams work to implement prevention and preparedness guidance.
International Overdose Awareness Day Roundtable (August 31, 2020)
Guest speakers, Jose Esquibel, Colorado Consortium and Bobby Makkamala, MD, Chair Elect Board of Trustees, American Medical Association discussed and shared experiences related to the COVID-19 pandemic and how it is effecting Opioid misuse mortality/morbidity/overdose/impact on hospitalizations. Is COVID-19 impacting relapses, overdose? What can be done?
4Ms and your Goals: Laying the Groundwork for Understanding the 4Ms and Becoming an Age Friendly Health System (AFHS)
The purpose of this learning collaborative is to guide participants through Becoming an Age Friendly Health System with the 4Ms (What Matters, Mentation, Medication, Mobility).
This collaborative will intertwine the 4Ms with the Telligen QI Connect™ focus areas of: Infection Prevention, COVID-19, Opioids & Behavioral Health, Patient Safety & Care Transitions, Chronic Disease Prevention & Self-Management, and Nursing Home Quality. Participants will learn how to apply 4M strategies and tools and meet with community Geriatrics Workforce Enhancement Program (GWEP) representatives to continue establishing an AFHS at their organization.
- Learning Session 1 (July 22, 2020)
- Learning Session 2 (August 12, 2020)
- Learning Session 3 (September 2, 2020)
- Learning Session 4 (September 23, 2020)
Regional COVID-19 Post-Acute Care Collaborative Office Hours: Social Isolation Perspectives from the Field (July 29, 2020)
Post-acute care transitions play a critical role in the next steps for COVID-19 care and infection prevention. Whether discharged from a hospital, social distancing at home (sheltering-in-place), or returning to a nursing home facility there are still so many unanswered questions about how to care for and support patients and families during this challenging time. This Regional Post-Acute Care Collaborative Office Hours featured a vast line-up of Social Isolation experts:
- Deb Skovron, Director, Circle Talk™
- Dr. Jim Coyle, GriefCare and Community Outreach Specialist for Cedar Memorial and Iowa Cremation
- Jennifer Prell, CEO, Elderwerks
- Heather Duvall, Alzheimer’s Association OK Chapter
COVID-19 in LTC Office Hours: Improving Communication with Dialysis Centers
Hear experts from the End Stage Renal Disease (ESRD) Networks covering Iowa, Illinois, Colorado, and Oklahoma discuss how COVID-19 has impacted the dialysis populations in these regions. A tool to increase communication between long term care and dialysis centers was also shared, and participants had the opportunity to ask questions and share their experiences.
Age is Not a Diagnosis: Reframing Aging and Ageism (2-Part Series: July 8 & 15, 2020)
Telligen brought together a panel of leading experts to begin the conversation of reframing aging and ageism, creating a more age-friendly system of care, reducing implicit bias, and driving meaningful systemic change. This two-part series capitalized on the opportunity to launch a paradigm shift for healthcare providers and communities to become more age-friendly in providing care and change the narrative on aging and ageism.
Self-Care and Leadership in Crisis-We Are All Human (June 23, 2020)
Event Description: Anyone else having weird dreams? In this interactive session, Dr. Watson discussed the importance of recognizing that we are not only living through our own personal hardships related to the pandemic, but as clinicians in the center of the storm, we are experiencing double trauma. This has profound effects on our wellbeing and can trigger reactions of fear and helplessness. She discussed a paradigm for working with these difficult emotions, offered specific tips and provided time to share our frontline experiences so that we can support each other. Empathy for and attunement to our comrades is the antidote to trauma.
COVID-19 in Long Term Care (LTC) Office Hours with IHI’s Dr. Alice Bonner (June 18, 2020)
Alice Bonner, PhD. from the Institute for Healthcare Improvement (IHI) be presented for Telligen’s interactive LTC Office Hours. Dr. Bonner has been a geriatric nurse practitioner caring for older adults and their families for over 30 years. She is currently Adjunct Faculty and Director of Strategic Partnerships for the CAPABLE Program at the Johns Hopkins University School of Nursing and Senior Advisor for Aging at the Institute for Healthcare Improvement (IHI). Learn about Age Friendly Health Systems, an initiative of The John A. Hartford Foundation and the Institute for Healthcare Improvement (IHI), in partnership with the American Hospital Association (AHA) and the Catholic Health Association of the United States (CHA). Dr. Bonner shared how you can incorporate the evidence-based Age-Friendly Health System framework into your organization as it relates to the COVID-19 pandemic. She also described the weekday National Nursing Home Huddles.
COVID-19 in Long Term Care (LTC) Office Hours (May 28, 2020)
Dr. Nimale Stone from the CDC presented for Telligen’s interactive LTC Office Hours. Dr. Stone is the Team Lead for Long-term Care for the Prevention and Response Branch within CDC’s Division of Healthcare Quality Promotion. She is a Board-certified infectious disease physician with over 10 years of experience developing surveillance and quality improvement projects to track and prevent infections and antibiotic resistant pathogens in post-acute and long-term care settings. In her role at CDC, Dr. Stone oversees the development of guidance, educational resources, and implementation tools to support infection prevention and antibiotic stewardship activities in nursing homes. Currently, she supports the teams developing and implementing CDC guidance and educational resources to support nursing homes and assisted living facilities preparing for and responding to COVID-19.
COVID-19 in Long Term Care (LTC) Office Hours (May 7, 2020)
This interactive session featured two guest speakers, Administrator Michelle Hart-Carlson, and Clinical Nurse Specialist and Infection Preventionist Stacy Strait, from Oak Trace, a LifeSpace Community in Downers Grove, Illinois. Stacy Strait is the recipient of the 2019 NADONA Antibiotic Stewardship Best Practice Leader Award. They shared their approaches to implementing CDC and CMS guidance for COVID-19 and the lessons they’ve learned. The discussion included their approach for communicating with residents, families and staff, as well as their infection prevention strategies, including creative PPE optimization. The session closed with the Telligen team providing an overview of the recently released CMS QSO-20-28 NH Memo, Nursing Home Five Star Quality Rating System updates, Nursing Home Staff Counts, and Frequently Asked Questions.
COVID-19 in Long Term Care (LTC) Office Hours (April 23, 2020)
The topic focus for the April 23 COVID-19 in LTC Office Hours was telehealth. Dr. Christine LaRocca presented an overview of telehealth and Dr. Dheeraj Mahajan shared his experience using telehealth in Illinois nursing homes. Attendees had the opportunity to ask questions and hear responses from a panel that in addition to Dr. Mahajan, included staff from Evenglow Lodge, an Illinois nursing home using telehealth. The panel included Mark Hovren the administrator, Sheila Simons the director of nursing and Shelah Gaston the clinical coordinator from Evenglow Lodge.
MAC Learning Series: Taking Your Chronic Disease Prevention and Management to the Next Level (April 22, May 13 & 28, June 11, 2020)
This four-part learning series reviewed Medicare’s billable chronic care services, including telehealth. During these calls participants heard from Medicare Administrative Contractors (MACs) on Medicare’s reimbursement for preventative services. The focus was on practices that are caring for patients who have diabetes, chronic kidney disease, and/or cardiovascular disease.
- Session 1: Preventive Visits Covered by Medicare (4/22/2020)
- This course provided the most current information related to preventive visits. Janet Hunter with Novitas Solutions, Inc. discussed components of the Initial Preventive Physical Examination and Annual Wellness Visits including Telehealth. Links to CMS resources were provided in addition to responses to frequently asked questions.
- PowerPoint Presentation, Webinar Recording, Webinar Transcript, Webinar Resources and Speaker Biography
- Session 2: Diabetes Management, Screening and Preventive Services Covered by Medicare (5/13/2020)
- This course provided the most current information related to Medicare diabetes management, screening, and preventive visits. Nathan Kennedy with National Government Services discussed the components of the Diabetes Self-Management Training (DSMT), Medicare Diabetes Prevention Program (MDPP), and Medical Nutrition Therapy (MNT). Links to CMS resources were provided in addition to responses to frequently asked questions.
- PowerPoint Presentation, Speaker Biography, Webinar Recording, and Transcript
- Session 3: Cardiovascular Screening Services Covered by Medicare (5/28/20)
- Medicare provides reimbursement for many services to assist providers in screening their patients for cardiovascular disease. There are lab tests, counseling services for tobacco use, and intensive behavior therapy for cardiovascular disease and obesity. This course provided information about the Medicare rules and regulations concerning these services including coverage requirements, frequency, and appropriate providers. Take advantage of this education to assist your patients in reducing their risk for cardiovascular disease. Links to CMS resources were provided in addition to responses to frequently asked questions.
- PowerPoint Presentation, Speaker Biography, Webinar Recording, Transcript, Resource Handout, and Learning Series Q&A’s
- Session 4: Chronic Kidney Disease Prevention Services Covered by Medicare (6/11/20)
- This course reviewed the 5 stages of Chronic Kidney Disease. Janet Hunter with Novitas Solutions, Inc. reviewed Medicare covered laboratory tests to identify renal disease and Medical Nutrition Therapy to assist in preventing the progression of this disease.
- PowerPoint Presentation, Speaker Biography, Resource Handout, Webinar Recording, Transcript, and Learning Series Q&A’s
- Session 1: Preventive Visits Covered by Medicare (4/22/2020)
Post-Acute Care Collaborative: Your Role Today in Safer Care Transitions (April 16 – June 11, 2020)
Post-acute care transitions play a critical role in the next steps for COVID-19 care and infection prevention. Whether discharged from a hospital, social distancing at home (sheltering-in-place), or returning to a nursing home facility there are still so many unanswered questions about how to care for and support patients and families during this challenging time.
Our Post-Acute Care Collaborative Office Hours will feature COVID-19 and Infection Prevention speakers from across the care continuum including subject matter experts, local stakeholders, and partners from your state. Listed below are the previous Post-Acute Care Collaborative Office Hours:
COVID-19 in LTC Office Hours: COVID-19 in Geriatrics and Long Term Care Webinar (April 9, 2020)
This interactive Office Hours session featured special guest speakers, Dr. Joseph G. Ouslander and Dr. William Russell. Dr. Ouslander recently published a COVID-19 special article and editorial in the Journal of the American Geriatrics Society. He and Dr. Russell reviewed these publications and shared key updates, actionable guidance, and resources to assist long-term care providers in their COVID-19 prevention and preparedness efforts.
Dr. Ouslander’s distinguished career and lifelong achievements in clinical geriatrics include the creation and dissemination of Interventions to Reduce Acute Care Transfers (INTERACT), a quality improvement program that assists long-term and post-acute care organizations in improving care and reducing unnecessary hospitalizations and their related complications and costs.
Dr. Russell is an internist and geriatrician focused on value-based care for seniors in the ambulatory setting. He serves as the medical lead for Conviva Care Centers in Palm Beach County Florida, responsible for the care of over 25,000 older patients. He was a technical lead at the Office of the National Coordinator for Health IT for the Transitions of Care Challenge Grants.
Telehealth during COVID-19: Ensuring Reimbursement Webinar (April 2, 2020)
The Centers for Medicare & Medicaid Services (CMS) and other payers are expanding the telehealth benefit on A TEMPORARY AND EMERGENCY BASIS UNDER THE 1135 WAIVER.
Telehealth refers to the exchange of medical information from one site to another through electronic communication to improve patient’s heath. Telligen, the Quality Innovation Network-Quality Improvement Organization (QIN-QIO) for Colorado, Iowa, Illinois, and Oklahoma, in partnership with the University of Colorado Practice Innovation Program, hosted a Webinar and question and answer session during which our expert speakers provided an overview of the CMS waiver 1135 rules as well as recommendations for coding and documentation for use of telehealth during COVID-19, so that patients can be cared for without leaving the safety of their homes.
COVID-19 in LTC Office Hours: COVID-19 in Geriatrics and Long Term Care Webinar (March 27, 2020)
This interactive session included follow up questions we received during the COVID-19 Prevention and Preparedness in LTC event on March 19, while also inviting new questions and sharing of best practices.
Dr. Joanne Lynn, MA, MS, Health & Aging Policy Fellow and a Policy Analyst in the Program to Improve Eldercare at Altarum presented. One of the first hospice physicians in the U.S., Dr. Lynn is a nationally recognized expert and has authored over 300 peer-reviewed journal articles and 80 books and chapters on geriatrics, palliative care, and end of life care. Dr. Lynn addressed the importance of advance care plans specific to the threat of COVID-19.
Dr. Lynn has been medical director of hospice, long-term care facilities, and home care, as well as the Chair of the geriatrics program at George Washington University School of Medicine. Previously a medical officer for the Centers for Medicare & Medicaid Services (CMS), she helped craft 2010-2011 CMS reforms relating to care transitions post-hospital and develop metrics for measuring quality in long-term care, home hospice and community settings. Dr. Lynn received an MS in Evaluative Clinical Sciences from Dartmouth College, an MA in Philosophy and Social Policy from George Washington University, and an MD from Boston University School of Medicine.
Dr. Christine LaRocca, a fellowship-trained, board-certified geriatrician and Medical Director for Telligen, served as the facilitator for this office hours call.
Sepsis Prevention: A Three Part Series (January 7, February 5, March 4, 2020)
Sepsis Prevention: This three part series was designed to give you and your team the tools you need to improve the overall care and safety of your clients and your facility’s readmission rates. Sepsis is preventable, but continues to be a major cause for readmissions to hospitals and can have devastating effects on your clients.
May 11 @ 10:30 am - 11:15 am CDT
May 12 @ 11:00 am - 12:00 pm CDT
May 12 @ 1:00 pm - 2:30 pm CDT
May 12 @ 1:00 pm - 2:30 pm CDT
May 18 @ 10:00 am - 11:00 am CDT