The Telligen Quality Innovation Network-Quality Improvement Organization (QIN-QIO) is here to help you make informed and confident healthcare decisions. As the QIN-QIO for Colorado, Illinois, Iowa, and Oklahoma, we collaborate with healthcare providers and patients to make care better for people with Medicare. The Telligen QIN-QIO works with the Centers for Medicare & Medicaid Services (CMS) to achieve three simple goals:
- Better care.
- Better health.
- Smarter spending.
As a person with Medicare, family member or caregiver, use the information on this page to improve or maintain your health or navigate the Medicare system. Here you will find:
- Web links to patient-centered resources.
- Medicare-related sites.
- Contact information for quality of care concerns.
Learn more about our quality improvement initiatives:
- Care Transitions and Patient Safety
- Chronic Disease Prevention & Self-Care
- Nursing Home Quality
- Opioids & Behavioral Health
- Patient & Family Engagement
Telligen featured in the QIO News for partnering with Chicago-based organizations to brings vaccines directly to local seniors. Read more…
At Telligen, we believe healthcare consumers, patients and families are partners in quality improvement. The Telligen QI Connect™ beneficiary and family advisory council (BFAC) members help us work with healthcare providers to deliver better patient-centered care across Colorado, Illinois, Iowa and Oklahoma.
The role of a BFAC advisor includes:
- Sharing personal stories and experiences navigating the healthcare system.
- Providing feedback and ideas to improve the Medicare care experience.
- Sharing ideas to engage patients and families in their healthcare.
- Making sure our materials are written in plain language and cover what people need to know.
Telligen BFAC Advisors
Want to get involved in quality improvement? At Telligen, we believe healthcare consumers, patients and family caregivers are partners in quality improvement. By getting involved, you can help us work with healthcare organizations to deliver better patient-centered care across Colorado, Illinois, Iowa, and Oklahoma. Contact us if you want to:
- Join Telligen QI Connect™ as a Community Ambassador – Telligen QI Connect™ is a quality improvement program that places beneficiaries and families at its center. We work with healthcare organizations and communities to improve care. Community Ambassadors have an important and unique perspective that can shape how care is delivered and how healthy communities happen. Your experiences receiving healthcare services in the Telligen QI Connect™ community will provide a resource that is not currently available. A Community Ambassador can be a patient, family member, or caregiver who is commited to improving health in their communities.
- Join our Regional Beneficiary and Family Advisory Council:
- Regional Beneficiary and Family Advisory Council Application
- Regional Beneficiary and Family Advisory Council Recruitment Poster
- For more information about our current Beneficiary and Advisory Council, click here.
Diabetes Self-Management Education Telligen offers Diabetes Self-Management Education (DSME) programs throughout Colorado, Illinois, Iowa, and Oklahoma. Telligen also offers numerous resources for people with diabetes that provide information on how to manage your health. Some examples include:
Medicare Rights People with Medicare have the right to be treated with respect. This means you are not discriminated against for any reason and your health information is kept private. Learn about your Medicare rights or read through this Medicare Rights & Protections brochure CMS. Beneficiary and Family Centered Care (BFCC)-QIOs can help people with Medicare, families and caregivers with:
- Medicare beneficiary complaints and quality of care reviews.
- Medicare notices of non-coverage.
- Other types of case reviews.
How to Submit a Complaint or Quality of Care Concern If you are a Medicare beneficiary or Medicare beneficiary representative and you have a complaint or quality of care concern or require another type of case review, contact your state-specific Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO):
1-888-317-0891 or visit www.keproqio.com/bene/statepages/colorado/
1-888-315-0636 or visit www.keproqio.com/bene/statepages/oklahoma/
1-888-524-9900 or visit www.livantaqio.com/en/states/illinois
1-888-755-5580 or visit www.livantaqio.com/en/states/iowa
If you’re a provider in Illinois or Iowa and have questions about a case, need to verify if medical records were received or have other inquiries, please click here for your state’s Provider Helpline.
What Is Medicare?
Medicare is a federal program that provides health insurance coverage.
Medicare & You
Medicare Compare helps you find and compare doctors, hospitals and other healthcare providers near you.
National Medicare Helpline
The National Medicare Helpline is the national resource center for people with Medicare. Staff can field questions, including questions about your Medicare bill. The line is answered 24 hours a day, 7 days a week. Call 1-800-633-4227 (1-800-MEDICARE).
National Medicare Website
The Medicare website is an online resource available to all consumers 24 hours a day, 7 days a week.