Patients & Families

The Telligen Quality Innovation Network-Quality Improvement Organization (QIN-QIO) is here to help you make informed and confident healthcare decisions. As the QIN-QIO for Colorado, Illinois, Iowa, and Oklahoma, we collaborate with healthcare providers and patients to make care better for people with Medicare. The Telligen QIN-QIO works with the Centers for Medicare & Medicaid Services (CMS) to achieve three simple goals:

  • Better care.
  • Better health.
  • Smarter spending.

As a person with Medicare, family member or caregiver, use the information on this page to improve or maintain your health or navigate the Medicare system. Here you will find:

  • Web links to patient-centered resources.
  • Medicare-related sites.
  • Contact information for quality of care concerns.

Learn more about our quality improvement initiatives:

Success Story

Telligen featured in the QIO News for partnering with Chicago-based organizations to brings vaccines directly to local seniors. Read more…

Want to get involved in quality improvement? At Telligen, we believe healthcare consumers, patients and family caregivers are partners in quality improvement. By getting involved, you can help us work with healthcare organizations to deliver better patient-centered care across Colorado, Illinois, Iowa, and Oklahoma. Contact us if you want to:

Diabetes Self-Management Education Telligen offers Diabetes Self-Management Education (DSME) programs throughout Colorado, Illinois, Iowa, and Oklahoma. Telligen also offers numerous resources for people with diabetes that provide information on how to manage your health. Some examples include:

Medicare Rights People with Medicare have the right to be treated with respect. This means you are not discriminated against for any reason and your health information is kept private. Learn about your Medicare rights or read through this Medicare Rights & Protections brochure CMS. Beneficiary and Family Centered Care (BFCC)-QIOs can help people with Medicare, families and caregivers with:

  • Medicare beneficiary complaints and quality of care reviews.
  • Medicare notices of non-coverage.
  • Other types of case reviews.

How to Submit a Complaint or Quality of Care Concern If you are a Medicare beneficiary or Medicare beneficiary representative and you have a complaint or quality of care concern or require another type of case review, contact your state-specific Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO):

1-888-317-0891 or visit

1-888-315-0636 or visit

1-888-524-9900 or visit

1-888-755-5580 or visit

If you’re a provider in Illinois or Iowa and have questions about a case, need to verify if medical records were received or have other inquiries, please click here for your state’s Provider Helpline.

What Is Medicare?

Medicare is a federal program that provides health insurance coverage.

Medicare & You

Learn how to sign up for Medicare. Learn what services are available to you and important Medicare changes by checking out the Medicare & You home page through the Centers for Medicare & Medicaid Services.

Medicare Compare

Medicare Compare helps you find and compare doctors, hospitals and other healthcare providers near you.

National Medicare Helpline

The National Medicare Helpline is the national resource center for people with Medicare. Staff can field questions, including questions about your Medicare bill. The line is answered 24 hours a day, 7 days a week. Call 1-800-633-4227 (1-800-MEDICARE).

National Medicare Website

The Medicare website is an online resource available to all consumers 24 hours a day, 7 days a week.